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"Re-inventing Performance Management" - Christopher Armitage

Christopher Armitage September 2015. Why is Performance Management Important

Christopher Armitage September 2015.

Why is Performance Management Important Comparing top-quartile with bottom-quartile engagement business units resulted in median percentage differences of

  • 10% in customer loyalty/engagement
  • 22% in profitability
  • 48% in safety incidents

Factors Most Likely to Bring Success Which Factors are most likely to bring success?

Importance top box score (8-10) for all respondents

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